Last Updated: November 2025
At Eppy Hub, we want you to love what you buy from us. If for any reason you are not fully satisfied with your purchase, our Refund and Return Policy ensures a smooth and transparent process.
🛍️ 1. Eligibility for Returns
We accept return requests for products that meet the following conditions:
- The return request is made within 7 days of delivery.
- The product is unused, unwashed, and undamaged.
- All original tags, packaging, and accessories are intact.
- The item must not fall under non-returnable categories (see below).
Non-returnable items include:
- Innerwear, socks, or undergarments
- Sale or discounted items
- Customized or made-to-order products
🔄 2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support at 📞 7667177001 or email us at support@eppyhub.in within 7 days of receiving your order.
- Provide your order number, reason for return, and product image (if applicable).
- Once approved, we will arrange a pickup from your address or guide you on how to ship it back.
- After inspection, your return will be processed as per our refund guidelines.
💰 3. Refund Process
- Refunds will be issued only after the returned item passes quality inspection.
- Refunds are processed to the original payment method (Credit/Debit Card, UPI, Wallet, or Net Banking) within 5–10 working days.
- If you paid via Cash on Delivery (COD), refund will be issued via bank transfer or wallet credit after verification.
- Shipping and COD charges (if applicable) are non-refundable.
🔁 4. Exchange Policy
- Exchange is allowed only for size or color issues of the same product (if available).
- Exchange requests must be made within 7 days of delivery.
- If the requested product is unavailable, a refund will be issued instead.
🚫 5. Order Cancellation
- Orders can be canceled before they are shipped.
- Once shipped, the order cannot be canceled but can be returned after delivery as per our return policy.
- For cancellation assistance, contact us immediately at 7667177001.
📦 6. Damaged or Defective Items
If you receive a damaged or defective product:
- Report the issue within 48 hours of delivery.
- Share photos or videos of the product and packaging for verification.
- Upon confirmation, we will offer a replacement or full refund, depending on availability.
🧾 7. Conditions for Refund Denial
Refund or return may be rejected in the following cases:
- The item shows signs of use, washing, or alteration.
- Tags, packaging, or accessories are missing.
- The return is raised after 7 days of delivery.
- The product is under the non-returnable category.
📞 8. Contact Us
For any return or refund-related queries, feel free to reach out:
Eppy Hub
🌐 Website: www.eppyhub.in
📞 Phone: 7667177001
✉️ Email: support@eppyhub.in
📍 Address: Kendua, Post Chainpur, District Jamtara, Jharkhand – India
✅ Note
Eppy Hub reserves the right to update, modify, or amend this Refund & Returns Policy at any time without prior notice. All disputes shall be subject to Jamtara jurisdiction.